Series Unable to Save

Question

Has anyone else encountered that when writing a Series and you click “save”, Intercom pops up with a red banner with an error message (and any attempts to save after that will result in your series being deleted, despite appearing as “successful”)?  Wondering how I can avoid this problem in the future, or if anyone has found a workaround!

Shauna · Accepted Answer

Hey@ashley.smith👋🏼 Thanks for the context - I’m going to open a conversation here for you to speak with support.Having someone look into this would be good as we would like to prevent this from happening as I’m sure it can be a pain 👀Someone will be in touch as soon as they can!‘Context’ - will update ‘best answer’ with information on if there was a ‘root cause’

Shauna · Answer

Hey @ashley.smith👋🏼 Shauna here from Support!Is this something that happens continuously for you? When trying to save a series; it doesn’t work? This might be something we need to have our CS team dig into for you.Get back to me here, if you’d like me to open a conversation with them for you 👌🏼

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