Set a date to pause / stop a series ahead of time | Community
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Set a date to pause / stop a series ahead of time

  • April 6, 2026
  • 2 replies
  • 67 views

I’m using series to promote webinars / events. Such a series won’t be relevant after a specific date. I can set a date to stop a single email or post from being sent out, but not pause a series? Please provide this feature so that I don’t send outdated information out to customers if I forget to manually pause a series.

April 10, 2026

Dear ​@Constance Tan  👋,
 

@Dara K is right it’s not yet on Intercom but how about to use some workaround magic? = )


Instead of create e-Mail and Post in series, just Tag Users with specific tag let’s say: 

Then create left alone message from Outbound->Messages:

Here’s the workaround:

And then you can define stop date for this e-mail as it’s not part of Series ;)

 

Hope you got my point and let me know if you have any question = ) 

I can also recored small tutorial for you.

Happy Easter 🐰 

Best,
Roy 🇬🇧

2 replies

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  • Intercom Team
  • April 10, 2026

Hey ​@Constance Tan this is a great idea, unfortunately the only way to do it today would be to set an end date on each outbound message.

 

I suggest submitting this to our product wishlist as a feature request.


Roy
Top Expert ✨
Forum|alt.badge.img+7
  • Top Expert ✨
  • April 10, 2026

Dear ​@Constance Tan  👋,
 

@Dara K is right it’s not yet on Intercom but how about to use some workaround magic? = )


Instead of create e-Mail and Post in series, just Tag Users with specific tag let’s say: 

Then create left alone message from Outbound->Messages:

Here’s the workaround:

And then you can define stop date for this e-mail as it’s not part of Series ;)

 

Hope you got my point and let me know if you have any question = ) 

I can also recored small tutorial for you.

Happy Easter 🐰 

Best,
Roy 🇬🇧