SMS Limit reached and support is unresponsive | Community
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Without any prior warning, Intercom is showing this message “You have reached your SMS sending limit, please reach out to our support team to increase it.”

I reached out to support via messenger and haven’t heard back in over an hour. This is a major disruption for us since SMS is the primary communication channel for our users.

 

I wasn’t even aware there is a sending limit on SMS - doesn’t seem to be documented anywhere. 

Has anyone faced this before? Is there another way to reach Intercom’s Support other than wait for a “Person” to respond in Messenger?

Hey ​@Akshay Singhal reply times are really good right now so you should get a person pretty quick. Can you open a conversation with us. We would need a closer look at your setup. Thanks!

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