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Some features not working on website (Beacons and Posts)

  • June 16, 2025
  • 3 replies
  • 116 views
M

Hi, I have intercom set up on our website through GTM. The messenger is in the bottom and you can interact with it. I have banners working. But… when I go to set up a Beacon (tool tip) or a Post it won’t show up on the page. 

Any ideas? 

thanks

Best answer by Nur Nahid

 

Hey ​@Matt Fraser, Sounds like the Messenger itself is working fine, so that’s a good sign.

For Beacons or Posts not showing, a few things to check:

  • Make sure the targeting rules (like URL, audience filters, or event triggers) are set correctly.

  • If you're using GTM, double-check that Intercom is loading early enough on the page—sometimes timing can affect visibility.

  • Also, make sure there’s no CSS or other scripts hiding the Beacon/Post element.

If everything looks right, try loading the page in incognito mode to rule out cache or extension conflicts.

Hope that helps!

    Nur Nahid

    3 replies

    Angel Horowitz
    Forum|alt.badge.img+1

    Hi ​@Matt Fraser ! Do you have specific triggers/audience filters you’re using for the posts / tooltips? Also, for the tooltips are you using custom CSS tags, or using the options to click to target an object or by text?

    Angel
    M
    • Matt Fraser
    • Author
    • New Participant
    • June 16, 2025

    I tried both object and text and neither showed up. They look great in the preview but not the live website. The only filter I have is for Visitors and on a specific page.

    Thanks Angel.

    Nur Nahid
    Expert User ✨
    Forum|alt.badge.img+6
    • Nur Nahid
    • Expert User ✨
    • Answer
    • June 17, 2025

     

    Hey ​@Matt Fraser, Sounds like the Messenger itself is working fine, so that’s a good sign.

    For Beacons or Posts not showing, a few things to check:

    • Make sure the targeting rules (like URL, audience filters, or event triggers) are set correctly.

    • If you're using GTM, double-check that Intercom is loading early enough on the page—sometimes timing can affect visibility.

    • Also, make sure there’s no CSS or other scripts hiding the Beacon/Post element.

    If everything looks right, try loading the page in incognito mode to rule out cache or extension conflicts.

    Hope that helps!

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