Tooltip not appearing when set live | Community
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I configured a tooltip to appear on all pages of the platform that are reports - that means, pages ending with “….../reports/”. I’ve already checked all the URL filters, placement, and audiences, and in Intercom’s internal test the icon appears. However, when set live it does not appear for any of our clients on our platform.

Can someone help me out with this? Don’t know who to contact from Intercom.

Hey there ​@Lívia Pegoraro! Emily from Support Engineering at Intercom 👋🏼

 

If your tooltip appears in Intercom’s internal test but not for clients on live “.../reports/” pages, check the following:

  • Ensure the correct page is selected under Placement settings and that the webpage URL hasn’t changed.
  • If your product uses dynamic elements or dynamically generated classes, these can change the page layout and prevent the tooltip from appearing as expected.
  • If you’re matching elements “By Text” and have selected “Sitewide” under Placement, the tooltip may match on any page with that text, not just “/reports/”. Try using a CSS Selector for more precise element matching.
  • For persistent issues, manually choose the CSS Selector for the tooltip. You can find more details in this article: manually choose the CSS Selector for tooltips.

If the tooltip is showing but not in the right place, you can edit the layout and positioning: edit the layout and positioning 👈🏼

 

If you want to contact our support team you can use the Intercom Messenger widget from Intercom 

Click “Ask a question” to chat with a support agent or AI assistant!

 

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