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Trigger email with custom content via API

  • July 25, 2025
  • 1 reply
  • 91 views

We use unique, one-time use invite links for our service. Can we pass these links to a triggered email in Intercom via API?

Best answer by Emilygav

Hey ​@Adam Davis, Emily here from Support Engineering at Intercom πŸ‘‹πŸΌ

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You can trigger an email message in Intercom via the API by making a GET request to the Intercom Conversations API with the appropriate user parameters. This allows you to trigger message matching for a user after sending data updates or event calls, which could include passing unique, one-time use invite links as part of your user data or event payload.

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We don’t explicily support sending one time codes - but it could indeed be made possible using this custom solution on your side 😁

1 reply

Emilygav
Intercom Team
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  • Intercom Team
  • Answer
  • August 1, 2025

Hey ​@Adam Davis, Emily here from Support Engineering at Intercom πŸ‘‹πŸΌ

Β 

You can trigger an email message in Intercom via the API by making a GET request to the Intercom Conversations API with the appropriate user parameters. This allows you to trigger message matching for a user after sending data updates or event calls, which could include passing unique, one-time use invite links as part of your user data or event payload.

Β 

We don’t explicily support sending one time codes - but it could indeed be made possible using this custom solution on your side 😁