Untagging Option

Question

Zipline International drone delivery service uses intercom to tag customers when they request notification that our delivery service is back up following a period of downtime. To do this, a workflow tags the customer with a notification tag. This is how we find those needing notification in outbound message filtering. However, we must manually untag all users. As we continue to scale, this will become unscalable.  We urgently need an untag or remove a tag action that can be applied to the outbound messaging to clean up the tags post message delivery.  Thanks!Ronald Hill, Customer Support AgentZipline International 855-947-5163

Nathan Sudds · Accepted Answer

​@Ron Hill it would be great to have a remove tag feature in the outbound messaging for sure. There is a way to remove tags viaWorkflowor Series but I wonder if it would make more sense to use Tracker Ticketsinstead for this use case.This would give you the ability to track everyone who is waiting andneeds to be notified then sends a message to them when the Ticket is completed and servicesare back online and they can see that work is in progress while they wait.Hope this helps

Ron Hill · Answer

Interesting, I’ll toy with this idea to see if that will work for us. That would eliminate the tagging altogether. Newb here with Intercom, but studying when time permits. Thanks for this option, I’ll explore it.

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