URGENT — 296 users in segment but only 142 when sending bulk email

Question

I’ve got a specific segment of users uploaded from csv — 296 users in total. When clicking on “send message” and down to “rules” there’s only 142 users. I’ve switched “include those who were unsubscribed” on — but there’s still only 142. Am I missing something here? It’s really frustrating!  Thanks for any help :)

aykut.aydin · Accepted Answer

Hey@annaaldersleyWhile comparing the total number of your segment and the number that is showing in the audience rules section, you should note that there are 4 filters we'll add by default to an outbound email audience.These are:email has any valueunsubscribed from emails is falsemarked email as spam is falsehas hard bounced is falseIf you enable the “include those who were unsubscribed” toggle, it will just include those who were last seen in the last 90 days. So if a user unsubscribed but their last seen date is not less than 90 days ago, they will still not be included.In addition to this, you should also consider the other 3filter I mentioned above (“marked email as spam”, “has hard bounced” and “email”)For example, here I have a test email and I see 183 people in my audience, although I have a total of196 usersBut when I check my contact list with the filters I mentioned, I can see the numbers matchas expectedCould you please go to your segment on theContacts listand filter with those filters and let me know if you are seeing the number matching your audience rules list in the email?

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