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Urgent: Need to break image URL

  • April 10, 2023
  • 1 reply
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S

Please help! We need to break an image URL for an email that has deployed immediately. Can I break an image URL from the UI? I see the image lives on a google cloud server. We need to break that image URL asap.

Best answer by Nathan Sudds

@Saadi Muslu I wish that I could help but I tried experimenting and didn’t see a way to clear a previously used image in an email so that it won’t load for others -- hoping this issue doesn’t cause too much of a problem for you!

I’d recommend reaching out to support if you haven’t already, maybe they can help escalate something like this -- surprised there’s not a media library where the file could be edited or updated but I couldn’t find anything quickly. 

If you delete it from the current version, it seems the image is still retained in the history but I hope you get the help you need. 

    Joseph S.

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    Nathan Sudds
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    • Nathan Sudds
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    • Answer
    • April 10, 2023

    @Saadi Muslu I wish that I could help but I tried experimenting and didn’t see a way to clear a previously used image in an email so that it won’t load for others -- hoping this issue doesn’t cause too much of a problem for you!

    I’d recommend reaching out to support if you haven’t already, maybe they can help escalate something like this -- surprised there’s not a media library where the file could be edited or updated but I couldn’t find anything quickly. 

    If you delete it from the current version, it seems the image is still retained in the history but I hope you get the help you need. 

    Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
    Diana Tripac
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