Use Intercom outbound emails to replace mail merge client (Gmass)?

Question

One of my company's teams wants to work in our Intercom workspace but they need outbound email functionality that includes auto-follow ups for emails not seen and replied to. They are currently using Gmass for this. Does Intercom Outbound Messages, specifically emails, have an easy way to auto-follow up on messages not seen and replied to? I'd love to hear about your setup for anyone using Intercom Outbound Emails for this kind of scenario.

Eric Fitz · Accepted Answer

Hey @user32​, Series has functionality which allows you to do this! You can build your Series in such a way that you can send follow up messages for messages that have not been seen or not been replied to.

User32 · Answer

@eric f11​thank you! I realized after posting this question that Series probably had some functionality like this.

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