Users entering multiple series which are interdependent for carrying out tasks.

Question

My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.

Ebenezer.Laleye · Accepted Answer

Hi @Product Team V! Ebenezer here from Engineering Support👋.You can trysomething like this:Use a custom data attribute or tag in Intercom to track the active series for each user. For example, when a user triggers Series 1, you can set a custom attribute likeactive_series = 1. If they later trigger Series 2, updateactive_seriesto 2. This allows you to know the latest active series at any point.Set up conditional messaging in Intercom to only send notifications whenactive_seriesmatches the current series ID. For example, Series 1 would check ifactive_series = 1before sending notifications.When the user triggers a new series, update the attribute to prevent notifications from previous series from going out.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded