I’d like to be able to upload templates to Intercom that can be used for SMS and Surveys. Is this possible, if so where would I do that?If this isn’t possible, can it be added as a future request?

Hey @ComplianceHeroRacheal from the support engineer team here👋This isn’t quite possible, and I’d love to flag it as a feature request! In the meantime, we typically see customers create their own blank “template” for outbound messages which can then be duplicated whenever you want to use the template!