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Using Templates in SMS and Surveys

  • April 28, 2023
  • 1 reply
  • 31 views
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I’d like to be able to upload templates to Intercom that can be used for SMS and Surveys. Is this possible, if so where would I do that?

If this isn’t possible, can it be added as a future request?

Best answer by Racheal

Hey @ComplianceHero Racheal from the support engineer team here👋 

 

This isn’t quite possible, and I’d love to flag it as a feature request! In the meantime, we typically see customers create their own blank “template” for outbound messages which can then be duplicated whenever you want to use the template!

1 reply

Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • Answer
  • May 2, 2023

Hey @ComplianceHero Racheal from the support engineer team here👋 

 

This isn’t quite possible, and I’d love to flag it as a feature request! In the meantime, we typically see customers create their own blank “template” for outbound messages which can then be duplicated whenever you want to use the template!

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