Why are my Product Tours showing multiple times?

Question

Product Tours are showing multiple times even though I have set them to 'Only once'. The users are starting to complain.

Racheal · Accepted Answer

Hey @unmukt​Racheal from the Support Engineer team here &#128075; I'm wondering if something is off with your installation here, are your users being recognized as users or visitors? There is a couple other things we can check here too. A user can see a Product Tour more than once if your team is using event triggers, or date triggers, utilizing the share your tour everywhere link, or the JavaScript startTour method. You'll also want to look into your Frequency and Scheduling tab:Other than that, Product Tours are designed to only show once per user session, so I would suggest looking into your installation and making sure each user is in fact being recognized as a user.

Ela · Answer

I’m wondering if it’s possible to trigger the startTour method only once.In my case, the user triggers two actions with onebutton.One action in the system second isthe tour. I want to show the tour only once, and the next time the user clicks the button they just use the feature.I did that because when a user triggers an action they enable a feature that needs to be toured. However, url stays the same so couldn't use the URL. Any other tricks?Thanks!

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