Why does product tours' posts do not have buttons?

Question

Hello, I want to create a tour to show a post to our users.However, there's only "insert image" and "embed video" options. So, I cannot add buttons or choose reaction type like we do in outbound posts. Is this intentional? I like that tours can be tested easily and triggered programmatically in our code. Apart from the full functionalities, what other benefits does outbound post have over product tour post? Thanks in advance!

Oseas · Accepted Answer

Hey @eddy​! Oséas here from the Customer Support Specialist team &#128373;️Yes, that'sexpected for Posts in Product Tours. This is because Product Tours are designed to guide customers around your product through a series of steps, and some of these steps can be posts. These posts focus more on showing/illustrating a specific step of your Tour rather than bringing full attention to a single post. In this case, the Tour itself is the primary goal, and the only button in the post will be the "next button", so users can proceed in the Tour.On the other hand, Outbound Posts were designed to bring full attention to a single content. So that's why you have more customisation options here.However, I can definitely add "more customisable post steps" to our @Product Wishlist​ , so our Product Team is aware that's something you'd like have &#128640;

Eddy · Answer

Thank you for the explanation! And, yes, would love more customisations here. &#128513; I think the term "Post" made me think they are the same in terms of functionality.

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