Why fetch_active_survey API is called after a delay of a few seconds when startSurvey is triggered from the code?

Question

We are using the startSurvey method in the intercom/messenger-js-sdk@0.0.6 package to trigger surveys in the app. After calling this method, it takes a delay of 5-7 seconds to call fetch_active_survey. Is there a way to reduce this delay and make it faster so that the survey is visible within 1-2 seconds in our app?

mateusz.leszkiewicz · Accepted Answer

HiLakshya BhardwajzIt’s Mat from the Support Engineering Team 😀If you are referring to this package👇 there is a newer version of it 0.0.13, can you try to use it and let me know if that does the trick?https://www.jsdelivr.com/package/npm/@intercom/messenger-js-sdk

mateusz.leszkiewicz · Answer

HiLakshya,I’ve created a conversation in Intercom for you. There might be couple of different reasons behind the delay, let our engineers investigate what is the actual reason behind it.

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