Why is an email in my Series not sending? | Community
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Answered

Why is an email in my Series not sending?

  • September 24, 2021
  • 3 replies
  • 154 views
A

We have a series set up with multiple waterfall conditions. The first condition in the sequence successfully sent an email. BUT despite the other conditions being met - the related emails have not been sent,

 

Screenshot 2021-09-24 092609The situation in the second condition is the same in the remaining 17 conditions

Best answer by Paul M11

Hey @holden​ and @andy e​  👋 Paul here from Intercom Support!

 

For solving issues related to Series may require some further investigation so it may be best to reach out through the Messenger so we can look into it in depth. Please share the URL and we can take a closer look 😃

3 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • September 27, 2021

Hey @andy e​, can you include a screenshot of the rules in the "Sam Powell" Rules block, including any URL targeting which you may have applied?

H
  • Holden
  • New Participant
  • October 19, 2022

This appears to be a consistent issue with Intercom.

P
Employee
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  • Paul M11Employee
  • Employee
  • Answer
  • November 4, 2022

Hey @holden​ and @andy e​  👋 Paul here from Intercom Support!

 

For solving issues related to Series may require some further investigation so it may be best to reach out through the Messenger so we can look into it in depth. Please share the URL and we can take a closer look 😃

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