We are trying to test the process manually by creating users (user or lead) and series. We have not yet completed the intercom integration with our product. We have a series of 4-5 steps for testing (no “wait” block) and we want to instantly send an email/change the tag for the user. However, the series takes at least 20-25 minutes to complete. Is this normal? What do we need to do so that the series can be completed in a shorter time?
Our first tries weren't really successful, any tips for us?
Best answer by Nathan Sudds
@User It’s often hard to diagnose what’s going on without seeing the series, if you want to send a DM -- happy to jump in and see if I can help troubleshoot the timing etc. If a member meets the criteria or condition for the series to be triggered, I wouldn’t think it should take long to walk through the process.
I guess it would depend on if messages are being throttled by the system in some way, are they email messages you are sending or something within the app as a popup? Emails for preventing spam purposes may be throttled, that’s the only thing that I can think of at the moment.
@User It’s often hard to diagnose what’s going on without seeing the series, if you want to send a DM -- happy to jump in and see if I can help troubleshoot the timing etc. If a member meets the criteria or condition for the series to be triggered, I wouldn’t think it should take long to walk through the process.
I guess it would depend on if messages are being throttled by the system in some way, are they email messages you are sending or something within the app as a popup? Emails for preventing spam purposes may be throttled, that’s the only thing that I can think of at the moment.
