We are B2B so it's really challenging to set appropriate wait times without being able to do business days only. Does anyone have any rules of thumb or ways to calculate so that timing makes sense?

Yes, you can set wait times as business days by using a calendar or scheduling tool that allows for business day calculations. A good rule of thumb for setting wait times is to consider your business hours and exclude weekends and holidays. To calculate the timing, count only the weekdays between start and end dates. This way, your wait times align with business days and ensure more accurate scheduling.

Hi @daniel m15- this is actually in reference to wait times in series, or using a wait block in a series. Not reply times in the messenger.

Will there ever be a way to set wait times as business days not just days? Best practices on wait times in series?

Will there ever be a way to set wait times as business days not just days? Best practices on wait times in series? | Community

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