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Answered

Can't use Product Tour anywhere (3rd level domains)

  • January 21, 2021
  • 7 replies
  • 127 views

Hi there! We have a 3rd level customer domains and I want to use Product Tour everywhere, demo.***.com, demo2.***.com, etc.***.com, but can't do this :(

 

Im trying this *.***.com, but can't save

Best answer by Kevin Bendixen

@валентин​ That might work, you just have to make sure, that everything you point at in the tour has the same css selector across all subdomains, and you should probably add another filter rule, otherwise it will also be shown on your homepage and all subpages

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7 replies

Kevin Bendixen
Top Expert ✨
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yes, but this in not my question. I need then Product Tours will be anywhere in which 3rd level domains the number of which is constantly increasing


Kevin Bendixen
Top Expert ✨
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Do you mean, you want to set up one tour and use it on all subdomains? Not sure if that works.

Where exactly are you stuck?


Yes, why not? Now Im trying use this: All of our subdomains are the same in structure

Снимок экрана 2021-01-21 в 17.44.01 


Kevin Bendixen
Top Expert ✨
Forum|alt.badge.img+5
  • Top Expert
  • 269 replies
  • Answer
  • January 21, 2021

@валентин​ That might work, you just have to make sure, that everything you point at in the tour has the same css selector across all subdomains, and you should probably add another filter rule, otherwise it will also be shown on your homepage and all subpages


Thank you I'll try

If it works out I'll let you know or come back


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • January 23, 2021

Hi @валентин​ , To launch product tours in subdomains, make sure that the Intercom code installed there.

 


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