Advice on migrating intercom account from an old app to a new app?

Question

Hi there,Here’s the situation, we’ve rebuild an old application and are almost ready to a launch. We used Intercom on the old application to trigger emails and in-app messages to users, as well has handle support. What is the best way to migrate our Intercom install to the new app? Should we start a new app entirely and export our old data? Or can we just install the Intercom code in the new app, connect it to segment, and build off what we already had?Cheers

mateusz.leszkiewicz · Accepted Answer

Hi there,It’s Mat from the Support Engineering Team 😀Migrating from one app to another might be challenging.In your case, I would recommend developing a new app using the technology of your choice and then connecting your workspace to it.All data is stored in the intercom, so it will be available in the app.Please let me know if you have any questions about this 😸

TBelevska · Answer

Hi ​@VC SupportIf you're rebuilding your application and considering how to handle the Intercom transition, there are a couple of approaches depending on what you want to retain.If your goal is to start fresh but still preserve historical data (like users, conversations, tags, etc.), you can export the relevant data from the old app—typically to CSV—and then use a tool like Help Desk Migration to import it into your new Intercom workspace. This is a good option if you want a clean slate for your new app without losing access to historical insights.

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