Hey folks! 

I’m trying to report what share (or at least total counts) of Solved conversations were closed after 1 reply, 2 replies, and ≥3 replies for a given date range. What’s the exact Intercom chart setup to do this?

What I’ve tried:

• Replies to close a conversation with Median/Average/Sum. Workable but without counts option, it is difficult to reach the actual percentage of solved conversations based on the number of replies used.
• Closed on first contact rate. I believe this measures “one teammate replied,” not “closed in 1 reply.” so, not really something to rely on.

Could someone share any finding, insights or experience calculating this? Or suggest the best workaround.

Thanks!