Hi all! Support team leaders, I’d love to know -What metric from reporting in Intercom do you use to inform a goal for your team monthly?Number of tickets closed? Number of tickets assigned? Number of replies sent? Or something else? I’m trying to zone in on how many tickets my support team members are handling individually each week. Thanks!

What metric do you use for a goal for your support team?

Hi all! Support team leaders, I’d love to know -

What metric from reporting in Intercom do you use to inform a goal for your team monthly?

Or something else? I’m trying to zone in on how many tickets my support team members are handling individually each week.

Thanks!

Be the first to reply!