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Nathan BlinnNew Participant
asked in Workflows

How can I access the conversation ID in a workflow?

Hello, I am currently working on a project wherein we want to add a note whenever a customer starts a conversation. The note will contain a URL based off the conversation ID. So if a customer creates conversation 1234, we will leave a note example.com/whatever/1234.It does not appear that the workflow “add a note” action allows me to populate the note with the value {{conversation.id}}.Is this something that would be possible to add support for? The only workaround I can think of is to create a custom action which POSTs the conversation ID to some API endpoint which responds with the ID, store the ID as a custom attribute, and then use that custom attribute in the note. This is less than straightforward and seems more difficult than simply referencing the ID directly from the “add a note” action.Is this something that Intercom can support?

1
mateusz.leszkiewicz
10 days ago
D
darshanhiranandaniNew Participant
asked in Conversations

Darshan Hiranandani - How do I configure the default contact for an inbound email to utilize the reply-to address?

Hello everyone, I’m Darshan Hiranandani, I'm seeking assistance with configuring the default contact for inbound emails to use the reply-to address. Does anyone have experience with this or know how to set it up? Any suggestions, tips, or step-by-step instructions would be greatly appreciated. Thank you for your help!

1
mateusz.leszkiewicz
10 days ago
F
Francisco GomesNew Participant
asked in Article Help Center

Is it possible to style (CSS) my Help Center?

I’m developping for my company and we wanted to adapt the colors and styling of the help center, and chatbot.Is there a way to do it? Is it even supported?Thank you so much in advance.

1
mateusz.leszkiewicz
10 days ago
J
Joseph Van Der WeeNew Participant
asked in Mobile SDKs

Intercom for Android crash when user does not have browser installed

Fatal Exception: android.content.ActivityNotFoundException: No Activity found to handle Intent { act=android.intent.action.VIEW dat=https://example.com/... } at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:2031) at android.app.Instrumentation.execStartActivity(Instrumentation.java:1686) at android.app.Activity.startActivityForResult(Activity.java:4506) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:780) at android.app.Activity.startActivityForResult(Activity.java:4464) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:761) at android.app.Activity.startActivity(Activity.java:4829) at android.app.Activity.startActivity(Activity.java:4797) at io.intercom.android.sdk.blocks.messengercard.MessengerCardWebViewInterface.openUrl(MessengerCardWebViewInterface.java:141) at io.intercom.android.sdk.blocks.messengercard.MessengerCardWebVie

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mateusz.leszkiewicz
10 days ago
C
CassieNew Participant
asked in Workflows

Is there a way to make a conversation exempt from a “Customer has been inactive” workflow

Is there a way to make a conversation exempt from a “Customer has been inactive” workflow with snooze features used? Often, we have customers with a resolution that may take several hours to complete. While they are waiting, I don’t want our Snooze and “checking in” messages to fire. I thought manually snoozing them would keep them exempt from the workflow but they get pulled out of the manual snooze and the workflow forces them into the snooze and checking in message cycle, leaving our customers confused! Any suggestions? 

1
mateusz.leszkiewicz
10 days ago
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Christopher RobischNew Participant
asked in Conversations

Several Users experience "There was a problem starting this conversation, please try again"

I am wondering why this error would occur for different users attempting to send messages via Intercom Chat to different customers. Trying to find out some troubleshooting steps for our end-users getting this error when messaging customers.   

1
mateusz.leszkiewicz
10 days ago
K
Keti BosikashviliNew Participant
asked in Messages & Series

Can I use event metadata as parameter in e-mails

I tried to send personalised email to my user and used event metadata with some parameters into email.I created data attributes, new event with metadata  Triggered series on this event Created email, and inserted event parameters there, but the problem is that when I receive email, value from event metadata custom_attributes are always empty.Is there any way to fix it?Thank you

4
mateusz.leszkiewicz
10 days ago
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Gideon TNew Participant
asked in Fin AI Agent

Can Fin perform actions based on the user?

Can Fin AI bot authenticate a user and allow the user to perform certain actions specific to the user?  I’ve explored custom objects and actions but it seems to me that anyone using the Fin AI chatbot would be able to ask questions related to it. For example: Retrieving order info, requesting refunds, listing all my orders/products specific to the logged in user. Thanks 

3
mateusz.leszkiewicz
10 days ago
A
Alejandro NarmonaNew Participant
asked in Apps & Integrations

Translate incoming messages

Hi, we want to translate the incoming messages (manually or automatically) with our custom API. We already have a translations API on our system, and we want to use it. I don’t know which is the right approach. Should be using Custom Actions? should we create a Custom Intercom App? The initial idea is to translate a selected incoming message to English calling our API and generating (if it’s possible) a new message that is only visible the atender (no customer visibility). I know we can use the auto-detect language from Intercom to get the source language.Could you give me some guidance of how we can do that?

1
M
10 days ago
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Stefan K12New Participant
asked in Messages & Series

How to track Youtube views?

Hey, We're using messages to point users proactively to individual Youtube videos embedded in the messages. Is there any way to track if people actually use them?

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P
10 days ago
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Raphael BochnerNew Participant
asked in API & Webhooks

"dev_method" from Intercom we ran into an error: The app returned "404".

HelloWe are running into this error since this morning on the conversations end pointhttps://api.intercom.io/conversationsThis was working fine before for months and we didn’t change anything on our end. We are running 1000’s of api calls a day so the errors are running in the high thousands since this morning.  Anyone noticed anything ?  

2
R
10 days ago
Diana Tripac
Diana TripacSenior Community Program Manager

Merge conversations & tickets- Beta available 🤩

Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. You’ll get an email notification once you’ve been opted in. In the meantime, to learn more about the merging tickets and conversations beta, check out this article. 👉  Join the Beta Group to keep up to date with available betas, get early access, and share product feedback.

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Nathan Sudds
Expert User
10 days ago
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Robyn ThorpNew Participant
asked in Settings, Security & Permissions

Enabling SCIM

We have SSO already implemented via Okta for our workspace.IF/When we implement SCIM provisioning...will it just “sync” the existing users?Also, do you have other documentation on this other than this:System for Cross-domain Identity Management (SCIM) Provisioning | Help Center 

1
bernice
11 days ago
A
Alex L16New Participant
asked in Article Help Center

Help Center via Cloudflare, Error 1014

Hi.  I’ve created a CNAME per these instructions:https://developers.intercom.com/docs/guides/help-center/custom-domains/ But am currently getting an error 1014 via Cloudflare.  Are these instructions obsolete, any solves? 

1
bernice
11 days ago
A
Alexandre BougraNew Participant
asked in Workflows

How to insert a linebreak in a conversation attribute

Hello,I’m working on a workflow for a chatbot using an API. My issue is simple, this API is returning content from our API that I need to display on Intercom Messenger.It’s working fine but with an issue: line breaking (\n) are ignored. I tried with <br /> but it wasn’t my best idea → the “<br />” will appear in the conversation. I checked the API response in the custom action log, the API is returning JSON as planed, with some \n or \n\n. They just disappear when the content is used in a message in Intercom Messenger. Any idea to fix this ?  

4
Jacob Cox
12 days ago
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Graham CoxNew Participant
asked in Article Help Center

SSL setup for Link Branding Question

HiThis may seem like a strange question but thought I’d askCan SSL be setup on a domain that is unhosted? The domain I want to use for link branding is just used for my email addresses via Google Workspace. So don’t need hosting for it other than for link branding. Thank you.Graham

4
Jacob Cox
12 days ago
M
MoiAussieNew Participant
asked in Conversations

Forwarding an email externally and removing it completely from Intercom

I can see how to forward emails out of Intercom. But how can I make sure that when the conversation continues externally, then I don’t get sent all the conversations into Intercom?

4
Jacob Cox
12 days ago
R
Ruth KEmployee
posted in Tips for Developers

Converting visitor to lead by passing anonymous email

Using our JS API, it is not possible to update the email field of a visitor type contact with the standard Intercom('update', {"email": "rk.test@testing.com"}); Doing so will result in a 403 error. However, using a parameter in the JS API called anonymous_email will allow you to convert a visitor to a lead via the JS API without running into any issues. Use the update method to pass through the email of the visitor without needing to set up REST API calls to achieve the same result. Intercom('update', {"anonymous_email": "test@example.com"});

1
F
13 days ago
G
GernotNew Participant
asked in Surveys

Is it possible to send the first question (e.g. NPS rating) as part of an email to improve response rates?

If not, is it planned to enable that? Are there ways how I could build that kind of template on my own? (Developer background is present). Thank you very much in advance :)

6
Racheal
13 days ago
S
Sandra ONew Participant
asked in Product Tours

Can three product tours on a different product feature run at same time?

Can three product tours on a different product feature run at same time?

2
K
13 days ago
O
Oleh KoltsovNew Participant
asked in Messages & Series

Notification to indicate, that I'm in Away mode

Hello evetyone! I need your help. Could you please tell me how can I enable notifications to indicate that I'm writing from Away mode? Previously, when I was in this mode and messaging clients, I would be prompted to change my status to online. How can I restore this functionality

2
C
14 days ago
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lucasNew Participant
asked in Mobile SDKs

How to detect when user close Intercom

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

8
C
14 days ago
M
Murat MutluNew Participant
asked in Article Help Center

Zendesk redirect not working

Hi everyone,We redirected from Zendesk today but noticed the URL https://help.ballparkhq.com/hc/en-us isn’t redirecting to  https://help.ballparkhq.com/en/  and showing an error if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center Any ideas what has gone wrong?

6
B
14 days ago
F
FazalNew Participant
asked in Messenger

Need Help with Adding Bottom and Side Space in Messenger

Hi everyone, I've been tinkering with the messenger settings, specifically trying to add some space at the bottom and sides, but I've hit a bit of a roadblock. I've tried fiddling with the code and exploring the Intercom web settings, but so far, no luck.Interestingly, I've managed to switch the messenger's side from left to right and vice versa successfully, both through code and the web settings. However, adding space seems to be a bit trickier.Just to give you a bit of context, I'm working with the react-use-intercom package.Any insights or guidance on how to achieve this would be greatly appreciated!Thanks in advance for your help.

4
Larissa
15 days ago
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Rechat SupportNew Participant
asked in Mobile SDKs

Crash at launch on iOS 16 using iOS SDK version 16.6.1

We’ve been getting crash reports that the app is failing to start on iOS 16. Upon further investigation, we got to this stack trace. You can see that the culprit seems to be a method swizzling you’re doing on applicationDidFinishLaunching. We’ve already tried to opt out of swizzling by setting IntercomAutoIntegratePushNotifications in Info.plist but no luck. 

3
mateusz.leszkiewicz
15 days ago
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