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Chris GNew Participant
asked in Messages & Series
Is it possible to detect when a Banner is visible with Javascript?

We're currently using the Banners feature to display product announcements on our homepage. We'd love to be able to use the Inline / Top banner design, but the fixed CSS positioning overlaps our main site navigation, which uses sticky positioning. We instead had to result to using the bottom banner design. Is it possible, using Javascript, to detect when a Banner is being displayed, so we can tweak our navigation style to accommodate the top banner? Not sure if I posted this in the correct category, I didn't see an option for Banners.

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5 days ago
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Melissa SawyerNew Participant
asked in Intercom Mobile App
Issue with @intercom/intercom-react-native and expo-image-picker on Android

I have an expo project. Expo SKD - 51After installing “@intercom/intercom-react-native” and running “npx expo prebuild” command, I see the issue with “expo-image-picker” library. I always get in “permissionResult” false.After removing “@intercom/intercom-react-native” from the project, everything works as expected. 

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Emilygav
Intercom Team
5 days ago
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DevopsNew Participant
posted in Conversations
allow to filter the options of a conversation field of type list

Hello there,I think it would be very useful to search through the available options for a custom field of type “list” especially when the number of options grows.  

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Emilygav
Intercom Team
5 days ago
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emmanuelkatto24New Participant
asked in Apps & Integrations
Emmanuel Katto Dubai : How do you manage the connection between Jira issues and Intercom tickets?

Hello everyone,I’m Emmanuel Katto from Dubai, United Arab Emirates curious about how you manage the connection between Jira issues and Intercom tickets. What methods or tools do you use to keep track of both?If you have any strategies or insights to share, I’d love to hear your suggestions!Thanks!RegardsEmmanuel Katto  

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Emilygav
Intercom Team
5 days ago
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William BetteridgeNew Participant
asked in Messages & Series
Tag conversations by different partner widgets?

How can I have different partners each have a widget and then tag each distribution endpoint as a tag so I know where volumes are coming from per widget?Example:Brand Apple Brand OrangeBoth use an intercom widget with our company, when the message is sent in, I want to be able to identify which brand I am getting the message from, Apple or Orange. Thank you for the help!

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5 days ago
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Alex RublevNew Participant
asked in Conversations
Option to Disable Spam Filter

Don't pass by—give an Upvote if you want to ensure your clients' emails don't get lost in the spam folder!The built-in spam filter often flags legitimate emails as spam, making them easy to miss. This is unacceptable, especially since there's no option to disable it! Please add this feature as a matter of urgency.

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5 days ago
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ManuelNew Participant
asked in Conversations
Question Regarding 2-Way Text & SMS

Hi there, We’re currently using another provider, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?

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M
6 days ago
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AgemiroNew Participant
asked in Messenger
Intercom config body doesn't accept email

I'm being prevented from putting the email in the body of the intercom web message, every time I try to put it in, I get: POST 403 (Forbidden). Why is this happening? Can't I send the email? If the documentation says to put it in? import * as fromIntercom from '@intercom/messenger-js-sdk'; fromIntercom.Intercom({    app_id: this.appId,    name: profile.nickname,    userId: profile.sub    email: profile.email}); 

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6 days ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
Merge conversations & tickets- Beta available 🤩

Update 💡 The Merge Conversations & Tickets feature is now in Beta again and our product team is happy to help you get access to it 🤩Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the relevant article outlining how the feature works today.Please feel free to share any feedback with our support team during the Beta; we’d love to hear how you’re getting on and if there are any improvements you’d like to see to this feature in future.Click the link below to request access now.Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. In the meantime, to lear

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Employee
6 days ago
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Contato OficinaNew Participant
asked in Mobile SDKs
Issue with Opening Intercom Chat via Push Notification on iOS (React Native)

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Notifications are received correctly, but tapping on them does not open the chat as expected. Environment Details: • Platform: iOS• React Native Version: 0.74• Intercom React Native Plugin Version: 8.1.0 Problem Description: • The Intercom messenger is fully integrated into my app, and users can send and receive messages without any issues.• Push notifications from Intercom are successfully delivered to the device.• According to the documentation, tapping on a push notification should automatically open the relevant chat within the app. However, this is not happening on iOS.• When I tap on a push notification while the app is closed, the app opens but does not display the chat. Instead, it remains on the previous screen or the home screen.• I

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6 days ago
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Karel AndriessenNew Participant
asked in Messages & Series
Do checklist open up in new webpages?

Hi, I’m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?

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K
6 days ago
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hooria19New Participant
posted in Intercom Community
The Process of Collaborating with a Custom Mobile App Development Company

This thread outlines the step-by-step process of working with a custom mobile app development company, from initial concept discussions to final delivery. Experienced developers and project managers share tips on collaboration, expectations, and maintaining effective communication throughout the project lifecycle.

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7 days ago
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emmanuelkatto24New Participant
asked in Fin AI Agent - Connect with Fin users
Darshan Hiranandani Dubai : Has anyone successfully implemented Fin for acquisition-focused use cases on a website?

Hi Everyone, I’m Emmanuel Katto from Dubai, Has anyone experimented with using Fin for website conversion use cases, particularly for driving acquisitions on a public website? While Fin’s content understanding is great for support, we’re curious if it could be leveraged to help with lead generation or conversion goals—like booking demos or signing up users—rather than just resolving customer questions. The idea would be to train it on various website pages and PDF content to simplify the process and potentially eliminate the need for managing numerous custom questions. Any thoughts or suggestions on how this could be implemented effectively? RegardsEmmanuel Katto

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7 days ago
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shacharzNew Participant
asked in Messenger
Booting intercom messenger with a lead credentials

Hey!In our use case, we are creating a contact (user or a lead) and then booting the intercom messenger for the created contact.When we are creating a user, we return the user external_id and hash that was generated, and we start the messenger with this data, this way the user sees correct conversation and history.We want to do the same for a created lead, we don’t want to generate the lead on the client side, but on the backend and then use the lead data to boot the messenger.We seems to be missing something, because we could not get the messenger started for a lead.We try using the lead.id, lead.external_id, with and without the lead hash, added the createdAt timestamp, tried a combination of those properties, but nothing seems to start the messenger for a specific lead.What data does the boot function want to get to allow us to start if for a specific lead?Thank you!

332
Erin
7 days ago
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Josh DowdyNew Participant
asked in Workflows
Callback feature request

When a customer is on-hold and requests a callback it would be nice if there could be a way to prompt them for what there direct dial number is.  As we have Partners calling in from huge companies that all use the same outbound caller ID.  If we could prompt them for the direct dial number it would insure there call back is received. 

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7 days ago
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RJ CruzNew Participant
asked in Reporting
Responsiveness report has incomplete data points

Hello Team,Have you had reported issues where the Responsiveness report has incomplete data points?I posted this also in chat and still waiting feedback.We want to verify if this is an instance\setting issue we can tweak or is general for all Intercom users. I would like to ask if this 

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7 days ago
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Dev TemNew Participant
asked in Settings, Security & Permissions
Redirect back to page articles after login

Hi team, I am a new developer, and I need your help.I have a website for users with domain app.xxx.com, and a support website with articles support.xxx.com. I am setting my page articles to private access, so if the user is not logged in, they will see the message "Unable to load this article, you may need to sign in first" with the button url.I am looking for a way that after clicking the button url, it redirects from page support.xxx.com/en/articles/yyy to our login page app.xxx.com, after login it redirects back to the page articles support.xxx.com/en/articles/yyy. i can do that if i add query return_to = support.xxx.com/en/articles/yyy. But each page will have a different url, is there a way i can get the current url address and set it to the button url?

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7 days ago
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Rob BathgateNew Participant
asked in Conversations
Turn off (or whitelist) Spam/Junk Folder (incoming email)

Hi,We find the Spam/Junk filter in Intercom pretty poor - it’s send a lot of genuine emails there, including inbound emails from email address we have in our Contacts list and ones we have repeatedly marked as “Not Junk” in the Spam list.However, it’s not learning, and they keep getting flagged as junk.Is there a way to either:mark an email address as a safe sender/whitelist, so those inbound emails don’t go to our spam filter? If not a built in setting, can it be done with automations/rules? OR turn off the spam filter altogether (we use Google’s Mail Servers and their spam filter does a much better job and keeps spam from getting to Intercom anyway) (again, if not built in, can it be done with automations/rules?)CheersRob

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Intercom Team
7 days ago
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Product Team VNew Participant
asked in Messages & Series
Users entering multiple series which are interdependent for carrying out tasks.

My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.

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Intercom Team
7 days ago
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emmanuelkatto24New Participant
asked in Apps & Integrations
Emmanuel Katto Dubai : How do you organize and manage the relationship between Jira issues and Intercom tickets?

Hello everyone,I’m Emmanuel Katto from Dubai, looking for advice on how to effectively organize and manage the relationship between Jira issues and Intercom tickets. What strategies or tools do you use to keep everything aligned and ensure visibility?If anyone has tips or best practices to share, I would really appreciate your suggestions!Thanks!RegardsEmmanuel Katto

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Intercom Team
7 days ago
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Eduardo EcheverriaNew Participant
asked in Messenger
Does the intercom FAB ever look like a smiling magnifying glass?

One of our users has sent an screenshot of our site. A smiling magnifying glass shows right where the intercom FAB is located by default. We are trying to figure out if this is an intercom button or some other extension. The page in question hides with code the intercom FAB. Could this be the cause for this issue? Could the user have started an action in intercom and then navigated to this screen resulting in this button showing up?  

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Nur Nahid
Innovator ✨
7 days ago
Nurit
NuritConnector
asked in Settings, Security & Permissions
Custom action for workflows only

Currently, custom actions are available in the settings to Fin or workflows and helpdesk. We'd like to add actions that are available only in workflows and cannot be accessed through the helpdesk. Separating these two options in the custom action usage setting would be very beneficial.

161
Nur Nahid
Innovator ✨
7 days ago
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patrickforeceptsNew Participant
asked in API & Webhooks
Retrieve Proactive Support Message Content in webhook

Hi,We have a use case where our intercom user creates a message (eg chat) to be sent to all leads, and would like the message content to be picked up by our webhook endpoint upon sending the message, so that we can forward that message to external APIs.We are able to get a notification event whenever the message is sent by subscribing to the content_stat.chat topic in the webhook settings, but this topic only has the statuses of the message sent, but not the actual message content itself.We’ve tried subscribing to the following topics, but I don’t see it working for our use case:conversation.admin.opened     conversation.admin.replied     conversation.admin.single.created     conversation.user.created     conversation.user.repliedAppreciate if anyone has any insight on how we can get it to work. I’ve considered the possibility of a custom action but there does not seem to be anywhere that a proactive support message can configure such an action into it. Many thanks in advance.

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D
7 days ago
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User21New Participant
asked in Apps & Integrations
US to EU server migration

Does anyone know any companies that can / have scripted the migration of everything in Intercom US server to EU server for a seemless transition?

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7 days ago
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reniel89New Participant
posted in API & Webhooks
Setting Up a Webhook for Admin Replies in Intercom (Expo Integration)

Hello! Could someone please guide me through setting up a webhook that triggers when an admin replies to a user?We’ve already integrated Intercom into our mobile app using Expo, and I’d like to run an event handler each time an admin responds to a user message. Any step-by-step instructions or advice would be greatly appreciated.Thank you in advance!

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R
8 days ago
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