Is it possible to format numbers in HTML email templates? | Community
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Is it possible to format numbers in HTML email templates?

  • January 8, 2025
  • 2 replies
  • 149 views
A

I am building an HTML email template to display a variety of statistics. The statistics are in different formats such as percents and currency values. Is it possible to format a decimal as a percent in an HTML Template? 

Decimal Example:

Value: .9856

Display Value (in template): 98.56%

 

Currency Example: 

Value: 4578.19

Display Value (in template): $4,578.19

 

Based on your provided documentation, the only way to format numbers appears to be as a decimal or integer. Are there other formats that are acceptable? 

Best answer by Jacques Reynolds

Hey ​@Antonia Villa 👋 Jacques here from Intercom Support. I hope all is well today!

You're correct that the templating engine currently supports |integer and |decimal filters for number formatting, as documented.

Unfortunately, there isn’t built-in support for percentage or currency formatting directly within Intercom’s templating syntax (e.g. there's no |percent or |currency filter at this time).

Here’s what you can do as a workaround:

  1. Pre-process the number before passing it into the template (e.g. multiply .9856 by 100 and format to two decimal places: 98.56)
  2. Then, append the % symbol manually in your template:

For currencies like $4,578.19, you’ll need to format the number (with commas and decimals) before passing it to the template and include the currency symbol in the value itself.

Hope this helps!

2 replies

Diana Tripac
Intercom Team
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  • Diana TripacIntercom Team
  • Leading the Community @ Intercom
  • 167 replies
  • January 9, 2025

👀 Adding ​@Milan ​@Nathan Sudds  in case they have any ideas on that 💪

Diana Tripac | Senior Community Program Manager
Jacques Reynolds
Intercom Team
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  • Jacques ReynoldsIntercom Team
  • Intercom Team
  • 216 replies
  • Answer
  • May 7, 2025

Hey ​@Antonia Villa 👋 Jacques here from Intercom Support. I hope all is well today!

You're correct that the templating engine currently supports |integer and |decimal filters for number formatting, as documented.

Unfortunately, there isn’t built-in support for percentage or currency formatting directly within Intercom’s templating syntax (e.g. there's no |percent or |currency filter at this time).

Here’s what you can do as a workaround:

  1. Pre-process the number before passing it into the template (e.g. multiply .9856 by 100 and format to two decimal places: 98.56)
  2. Then, append the % symbol manually in your template:

For currencies like $4,578.19, you’ll need to format the number (with commas and decimals) before passing it to the template and include the currency symbol in the value itself.

Hope this helps!

Jacques Reynolds


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