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Answered

Customer satisfaction scale

  • 10 January 2025
  • 1 reply
  • 8 views

Do you think it would be possible to Extend the scale for the customer satisfaction (from 1 to 10).

1 to 10 is now a standard and most of the SAAS companies are using it.

Best answer by Shaq Payne

Hey Jérémy Le Vacon! 👋

Thank you for raising this. Currently our CSAT surveys are based on a score 1-5 for now. But this is a good shout for a feature request over at our @Product Wishlist​ 🙌

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Shaq Payne
Intercom Team
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  • Intercom Team
  • 27 replies
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  • January 12, 2025

Hey Jérémy Le Vacon! 👋

Thank you for raising this. Currently our CSAT surveys are based on a score 1-5 for now. But this is a good shout for a feature request over at our @Product Wishlist​ 🙌


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