Darshan Hiranandani : Tagging Users in Notes via Intercom API - Is It Possible? | Community
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Darshan Hiranandani : Tagging Users in Notes via Intercom API - Is It Possible?

  • January 10, 2025
  • 1 reply
  • 69 views
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Hi everyone,

I’m Darshan Hiranandani, I’ve been using the Intercom interface to create notes, and I noticed that I can tag teammates in those notes. However, I’m wondering if it’s possible to do the same when creating notes through the Intercom API.

Has anyone had experience with this or know if tagging users is supported when creating notes via the API? Any insights or guidance would be really helpful!

Thanks in advance!

Regards

Darshan Hiranandani

Best answer by Anonymous

Hey ​@darshanhiranandani, Shaq here from Support Engineering! 😀

Something like this should work for you. Here is the API guide. 
 

curl 'https://api.intercom.io/conversations/25425457547/reply' \-X POST \-H 'Authorization: Bearer token' \-H 'Accept: application/json' \-H 'Content-Type: application/json' -d '{ "admin_id": "3710361", "body": "  This is a test Hogne Vevle   ", "type": "admin", "message_type": "note" }'
Nur Nahid

1 reply

A
  • Anonymous
  • Answer
  • January 12, 2025

Hey ​@darshanhiranandani, Shaq here from Support Engineering! 😀

Something like this should work for you. Here is the API guide. 
 

curl 'https://api.intercom.io/conversations/25425457547/reply' \-X POST \-H 'Authorization: Bearer token' \-H 'Accept: application/json' \-H 'Content-Type: application/json' -d '{ "admin_id": "3710361", "body": "  This is a test Hogne Vevle   ", "type": "admin", "message_type": "note" }'
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