Skip to main content
Answered

Darshan Hiranandani : Tagging Users in Notes via Intercom API - Is It Possible?

  • 10 January 2025
  • 1 reply
  • 5 views

Hi everyone,

I’m Darshan Hiranandani, I’ve been using the Intercom interface to create notes, and I noticed that I can tag teammates in those notes. However, I’m wondering if it’s possible to do the same when creating notes through the Intercom API.

Has anyone had experience with this or know if tagging users is supported when creating notes via the API? Any insights or guidance would be really helpful!

Thanks in advance!

Regards

Darshan Hiranandani

Best answer by Shaq Payne

Hey ​@darshanhiranandani, Shaq here from Support Engineering! 😀

Something like this should work for you. Here is the API guide
 

curl 'https://api.intercom.io/conversations/25425457547/reply' \-X POST \-H 'Authorization: Bearer token' \-H 'Accept: application/json' \-H 'Content-Type: application/json' -d '{ "admin_id": "3710361", "body": "  This is a test Hogne Vevle   ", "type": "admin", "message_type": "note" }'
View original
Did this topic help you find an answer to your question?

1 reply

Shaq Payne
Intercom Team
Forum|alt.badge.img+2
  • Intercom Team
  • 27 replies
  • Answer
  • January 12, 2025

Hey ​@darshanhiranandani, Shaq here from Support Engineering! 😀

Something like this should work for you. Here is the API guide
 

curl 'https://api.intercom.io/conversations/25425457547/reply' \-X POST \-H 'Authorization: Bearer token' \-H 'Accept: application/json' \-H 'Content-Type: application/json' -d '{ "admin_id": "3710361", "body": "  This is a test Hogne Vevle   ", "type": "admin", "message_type": "note" }'

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings