Hi,
We are looking to make our Help Center articles mostly limited to just users. We have SSO setup with Entra/Azure and that works fine for access to the backend.
Is there a way to leverage Microsoft for access to the Help Center articles so only users that are part of that group can access the articles as well?
Thank you!
Best answer by CharlotteMartin34567
You can restrict Help Center articles to specific users by linking Microsoft/Entra group membership to Intercom user tags. Enable Audience Targeting in Help Center, then use a marker (tag or custom attribute) for group members, populated via SCIM, Graph API, or your product boot. This ensures only authorized users see the articles.
+6Hey
Yes you can restrict Help Center articles to only users in an Entra/Azure group. The pattern is:
1) enable Help Center Audience Targeting (requires a custom domain + cookie forwarding and Messenger for logged-in users),
2) ensure each user in Intercom has a marker (a custom attribute or tag) that indicates membership in your Entra group, and
3) create an article audience that matches that marker. You can populate that marker by (a) sending the group claim in your product’s Intercom boot/update, (b) provisioning users via SCIM and adding a small sync to tag group members, or (c) running a server sync that reads Microsoft Graph group membership and updates Intercom via the Users API.
+1You can restrict Help Center articles to specific users by linking Microsoft/Entra group membership to Intercom user tags. Enable Audience Targeting in Help Center, then use a marker (tag or custom attribute) for group members, populated via SCIM, Graph API, or your product boot. This ensures only authorized users see the articles.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
