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Applying Conversations Metrics to Tickets

  • July 14, 2026
  • 2 replies
  • 24 views
D

We are using both conversations and tickets, but for the reporting ticket metrics are often limited and do not provide the same insights as for conversations. i.e. when looking at the next response time. However, for us it would be highly valuable to have the same kind of metrics available for both conversations & tickets. 

2 replies

Aleksei O
Super User ✨
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  • Aleksei O
  • Super User
  • July 14, 2026

HI ​@Daniel Mehren Could you specify which metrics exactly you are looking for and what result you wish to achieve with them? Please remember that all Tickets are also Conversations, so most of the conversation metrics can be reused! 

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    Adam Warden
    Innovator ✨
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    • Adam Warden
    • Innovator ✨
    • July 14, 2026

    Hi Daniel! Adding to what Aleksei already mentioned. You can add a filter in the conversation section that shows only tickets by using the Ticket type is Any filter.

     

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