Fin AI billing for testing

Question

Is there a way to mark a question as a test when checking if Fin AI agent is responding as expected after changing guidance? I have had members of my team ask various questions after uploading a “source of truth” to the knowledge base to ensure Fin is responding correctly. Some of these are marked as resolved and others are just sitting in our inbox as unassigned, and I don’t want to mark them as resolved if that is going to create a charge for a test rather than a true customer issue resolution.

Gerald Prado · Accepted Answer

Outside of using the testing feature under Fin I think this may be a good place to try using attributes. You can create attributes that categorize the content of the conversations.You could then use fin to detect a specific attribute that’s in the same realm as the guidance you’ve updated and then assign the conversation a tag for reporting using a workflow, or sendthe conversation to a specific inbox instead of resolving the conversation.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded