How can companies like AMC Concrete improve customer communication and project transparency?

Question

I’m looking for best practices on how concrete service companies such as AMC Concrete can manage customer communication more effectively during residential and commercial projects.What tools or workflows work best for handling client inquiries, project schedules, progress updates, pricing clarity, and post-project follow-ups without putting extra pressure on the team?

Cédric V · Answer

Hi ​@jonsan32,An idea could be starting with a very simple setup built around Intercom + Notion.This would aim to give clients clearer information while reducing the pressure on your team, rather than adding more tools for them to manage.​In Intercom, you could:Centralise all client inquiries (chat, email, SMS) in oneInboxso your team doesn’t have to juggle multiple channels.​Useworkflowsandmacrosto qualify new requests (type of job, address, photos, timing) and route them to the right person.​Send short, repetitive updates directly from the inbox usingsaved replies/macros(visit scheduled, pour date, weather delay, job completed) instead of writing custom messages every time.​​Trigger post‑project follow‑ups automatically withworkflows: a thank‑you message, a feedback survey, and a gentle nudge to leave a review.​In Notion, you could:Maintain a living “concrete FAQ” with clear answers about drying time, maintenance, hairline cracks, weather impact, guarantees and pricing rules.​Create one simple page per project with the agreed scope, a basic schedule (site prep, pour, curing, clean‑up), key milestones and any approved changes → andshare that page with the clientso they always have one place to check “where things stand”.Add a few photos and short notes as the job progresses, so clients always have one place to check “where things stand” without having to message you every day.​Reuse these pages as a single source of truth for your team and for Intercom, updating them whenever something changes instead of rewriting explanations from scratch.​Thisidea here would be to reduce pressure on your team by letting templates and a single project link answer most recurring questions, so crews and office staff don’t have to jump on calls or chase information across different channels all day.​I guess this way, Intercom would stay focused on conversations and workload, while Notion would quietly handle all the information that needs to stay up to date in the background.​Hope it’ll help !

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