I would love to have an option to involve in only for collecting conversation Attributes. Right now it is not possible and any workaround works.
Even if I create a special tag/inbox for collecting attributes Fin must be involved which means even if it meet the escalation rule, it will reply that the conversation has been passed on.
I would like Fin working in the background, collecting attributes from ALL conversations.
Maybe managing the Fin’s steps (in Let Fin handle nod in workflows) would be a solution. I mean turning off using content, guidances and leaving just collecting attributes would do the trick.