Customer Facing Defect Management via FIN

David Boring · 2025-09-11T18:46:13+00:00

Hi Folks - I work for a small software company and we’ve been using FIN for a year or so. Its been doing really well and I am looking for different ways to improve its reach.One item I am curious to hear from this community about is defect management. If a user is chatting FIN about a bug, what are your underlying training processes for the bot to handle this? At the moment, our bot points towards a human agent but I would like to find ways to automate this.

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