I will have data of my customers on my website (e.g. hours played). I want FinBot to answer certain questions differently depending on this data. Is there any way to do this?
Answered
Different Answer for Different Customers
Best answer by Tommy Mains
Hi
You’ll need to set this up as an attribute: Settings > Data > People > Attributes > + Create Attribute > Format = Number > Name = hours played > Save. Then connect your data to the attribute, see this help article for assistance there.
+3Hi
You’ll need to set this up as an attribute: Settings > Data > People > Attributes > + Create Attribute > Format = Number > Name = hours played > Save. Then connect your data to the attribute, see this help article for assistance there.
+4Hey
What were you hoping to set up, specifically?
Thank you for your answer
Our users will have different “Ranks” which we track outside of Intercom. We will have multiple ranks and depending on the rank the FinBot answer (in a specific scenario) should be different. So what i’m looking for is how to constantly have this data coming in to FinBot, how can FinBot automatically detect what rank the user is and from there know which answer to give.
+4
Hi
You’ll need to set this up as an attribute: Settings > Data > People > Attributes > + Create Attribute > Format = Number > Name = hours played > Save. Then connect your data to the attribute, see this help article for assistance there.
Hey
Then, create an audience for each rank.
Finally, craft Guidance for each rank (audience) - or create a snippet that’s targeted to each audience.
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