I would like to set FIN over the holidays so that it informs customers that the wait time for human support may be a little longer. Where can I set what FIN responds when asked for human support?
Question
Holiday Mode
+2
https://www.intercom.com/help/en/articles/4740008-support-customers-during-the-holiday-season
Specifically:
Show a special notice
You can also set a special notice to display at the top of the Messenger when a customer opens a new chat, to let people know that you're off for the holiday and will contact them when you return.
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