+1Hi everyone,
We’re seeing Fin frequently sending a follow-up message after responses, like:
“Did that answer your question?” / “Was this helpful?”
In many cases it happens almost after every message, and it can feel repetitive for customers.
Is there a way to control the frequency of this follow-up (reduce it, change when it appears, or disable it)?
We’d like more control so it doesn’t trigger too often.
Best answer by Nico Magbiray
Hey! I totally get where you're coming from. That 'Did that answer your question?' follow-up is actually Fin’s default 'handshake', it’s baked into the logic to make sure no user is left hanging after a response.
While we can't flip a single 'off' switch for it, I've found a few ways to make it feel less like a broken record:
The Question Mark Trick: This is a bit of a life-saver. If you end your Fin Guidance instructions with a question mark (e.g., 'Ask if they need help with their subscription?'), Fin often thinks it's already fulfilled the 'follow-up' requirement and won't double up on the default one.
Workflow Tweaks: If you're using the 'Let Fin Answer' block in Workflows, double-check that 'Ask for more information before handover' is toggled off. It keeps things way punchier.
Tone Check: Setting Fin to 'Concise' mode cuts about 30% of the fluff, which makes those follow-ups feel a lot more natural and less like a bot script.
It’s definitely a quirk of the default behavior, but these tweaks usually help it feel a lot more human.
+8
Hope this helps
+1
Hope this helps
Thanks,
+4Hey! I totally get where you're coming from. That 'Did that answer your question?' follow-up is actually Fin’s default 'handshake', it’s baked into the logic to make sure no user is left hanging after a response.
While we can't flip a single 'off' switch for it, I've found a few ways to make it feel less like a broken record:
The Question Mark Trick: This is a bit of a life-saver. If you end your Fin Guidance instructions with a question mark (e.g., 'Ask if they need help with their subscription?'), Fin often thinks it's already fulfilled the 'follow-up' requirement and won't double up on the default one.
Workflow Tweaks: If you're using the 'Let Fin Answer' block in Workflows, double-check that 'Ask for more information before handover' is toggled off. It keeps things way punchier.
Tone Check: Setting Fin to 'Concise' mode cuts about 30% of the fluff, which makes those follow-ups feel a lot more natural and less like a bot script.
It’s definitely a quirk of the default behavior, but these tweaks usually help it feel a lot more human.
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