Need help syncing content from our website, what settings should I use? | Community
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hi all, 

 

The content we want to import from is https://wellthy.com/faq

 

The settings I use to import the content are:

 

The result that intercom imports are like this: 

 

 

So it looks like it’s not getting the information from the clickable links. So when I test and ask Fin a question, sometimes it would say something like this: 
 

 

Wondering how I can actually have those clickable links expand so sync can grab the information and not go “based on the FAQ structure...” but just answer the question. 

 

Or does anyone have a better thought?

Hey ​@Jackson Khan  👋 Jacques here from Intercom Support. I hope all is well today!

To sync all FAQ content - including answers hidden behind clickable elements - from your FAQ page into Intercom, you’ll need to make sure your sync tool is set up to expand each FAQ item before scraping. Here’s how to improve your settings:

  • Clickable CSS selector: Double-check that .accessibility-faq_item-text is the correct selector for the FAQ questions. Use your browser’s Inspect tool to confirm this class is on every question. If not, update the selector to match the clickable FAQ elements.

  • Wait to load CSS selector: Change this to a class or element that only appears after an answer is expanded (for example, the container holding the answer text). Avoid using .w-dropdown-list p unless that’s where the answers actually appear. Use Inspect to find the right class for the answer content.

  • Wait time after click: If your tool allows, add a short delay (like 500ms–1s) after each click to ensure the answer loads before scraping.

  • CSS selectors to exclude: Keeping header,footer,navbar is good practice.

  • XML Sitemap: You can leave this enabled, but the main issue is expanding the hidden answers.

If you still don’t get the full content, try manually expanding all FAQs in your browser and see if the sync tool can then capture everything. If not, the issue is likely with the selectors or timing. If you need help identifying the exact selectors, share the HTML of an expanded FAQ and we can advise further.

The key is making sure the sync tool both clicks to expand every FAQ and waits for the answer content to appear before scraping.

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