Tagging incorrect or outdated content

Question

When users have identified that the content served up by Fin or Copilot is outdated or incorrect, how can the user tag that information for review/update? Instead of using a third party form of sorts, I’d like it to just be attached to the conversation and get a link to edit the content that it was pulled from.

Paul Byrne · Accepted Answer

Hy ​@Malachi HopoatePaul Here 👋Fin doesn't provide an in-product way for users or teammates to directly tag outdated or incorrect content (like Help Center articles or Custom Answers) from within the conversation UI itself.While there’s no native tagging flow yet, here’s a common workaround that some teams use:Use Internal Notes: If a teammate or user identifies inaccurate Fin content during a conversation, they can leave an internal note flagging:The issue spottedThe specific source (e.g., article link or Custom Answer title)Suggested correction (if known)Link to Content: Folks can then use that internal note to quickly jump to and update the original Help Center article or Custom Answer.Assign to Content Owner: You could route those flagged conversations to a specific Inbox or teammate responsible for content QA, using a tag like needs-content-review.You're not alone in wanting this! Many teams are looking for a “Mark as inaccurate” button or workflow directly inside the Fin answer. This would ideally:Capture the flagged textShow where it was sourced fromLet editors jump straight to fix itThis is something we’ve shared with our product team, and your use case adds great weight. I’ll make sure it’s logged with your workspace attached for context.

Malachi Hopoate · Answer

Thank you for this response, ​@Paul Byrne! Do you by chance have links to those articles that would help me set up that inbox? Also, is there a customer facing roadmap that users can view?Best,Malachi

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