Using the Related Articles feature with multiple products | Community
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Hi, I am wondering how users that have multiple products manage their Help Center when using the Related Articles feature.

Because of the way the AI works, the product name has to be referenced in the title of the article to have that article pull up in the Related Articles table.

For example, the breadcrumbs will look like this:

[Product Category] > [Product Name] > User Guide > [Product Name Feature X]

How are others titling their articles to avoid redundancy? I would like to avoid referring the product name in the article title, since the way the collections are configured in our environment, it’s already implied the article is related to the product.

 

Thank you!

Hey ​@Cameron Diiorio, 
 

We do have a feature to allow you to create completely separate help centers. This is helpful if you’re support multiple products/brands in the same workspace. You can also use audience targeting in your articles to make sure customers are only recommended specific articles. 

Hope this is helpful! If you have more specific questions, reach out to our Support Team through the Messenger and we can take a look at your workspace to offer more personalized recommendations 

Thank you Ryan! Will definitely look into audience targeting and separate help centers. 

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