Hi everyone, I am trying to build a pre-purchase flow using Intercom's Custom Bots to reduce product returns on our e-commerce store.
For some of our highly technical gear, like these Forclaz trekking gloves, customers frequently struggle to pick the right size based on hand measurements, which leads to high support ticket volumes.
I want the Custom Bot to trigger on this specific page path, ask the customer to measure their hand, and then provide a direct size suggestion (S, M, L) based on their answer.
What is the best way to set up this conditional logic inside the bot builder? Do I need to create custom user attributes for "hand_size", or can I handle this entirely with path branches based on temporary button responses? Any examples of similar setups would be amazing!