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How can I bring up a custom bot when someone clicks on "send us a message" in our app? See image. Ideally, id like the custom bot to show up instead of "send us a message"​

Hey @gary z​ I don't think this is possible at this point using custom bots. You can definitely set one up after a customer has sent a message using this feature, but not without their interaction first. In case that's what you were after, you can set up the custom bot from new conversations under Operator.

image

Thanks! That might just do it...

Great!

Question: on Custom bots from new conversations, how can I go multiple layers deep on the bot? Looks like I can only have the initial paths, and then it only allows me to have the customer add a text input. Also, why can't I use variables in the welcome message?

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