Resolution Bot is now just called Fin, with the capability of both AI answers (powered by a mix of AI models and your Help Center content) and Custom Answers (written directly by you):
Any previous Resolution Bot answers you had written will now be found under Custom Answers.
Unanswered questions will appear under Custom Answers. You can also find your unanswered questions in the Fin report (Reports > Customer Support > Fin).
Do you mean how to add Fin to a Workflow? You can add Let Fin answer as below 👇🏻
Resolution Bot is now just called Fin, with the capability of both AI answers (powered by a mix of AI models and your Help Center content) and Custom Answers (written directly by you):
Any previous Resolution Bot answers you had written will now be found under Custom Answers.
Unanswered questions will appear under Custom Answers. You can also find your unanswered questions in the Fin report (Reports > Customer Support > Fin).
Do you mean how to add Fin to a Workflow? You can add Let Fin answer as below 👇🏻
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