Activating a bot for WhatsApp messages

Question

Hello, I made an integration between intercom and Octopods to receive WhatsApp messages. How do I connect the bot to customers who send messages from WhatsApp?

mateusz.leszkiewicz · Accepted Answer

HIPedro GenezezIt’s Mat from the Support Engineering Team 😀Actually, you can now use Fin in all your chats (including WhatsApp).You can read more about it here:https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained

Shauna · Answer

Hey @בן​&#128075;&#127996;There's no way to set up your bots to work with the WhatsApp Integration in Intercom. The Octopods integration only works with the Inbox - it does not work with our Bots either.This would be a feature request for our team &#128640; I'll pass this along to the team for you - Please provide any feedback or share any context you may have in regards to your use case here!

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