Hey @בן​ 👋🏼

There's no way to set up your bots to work with the WhatsApp Integration in Intercom. The Octopods integration only works with the Inbox - it does not work with our Bots either.

This would be a feature request for our team 🚀 I'll pass this along to the team for you - Please provide any feedback or share any context you may have in regards to your use case here!

Do you have any updates about this topic? I need to create a bot using answers from WhatsApp (octopods integration)

HI Pedro Genezez It’s Mat from the Support Engineering Team 😀

Actually, you can now use Fin in all your chats (including WhatsApp).

You can read more about it here:

https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained