Hi all, Is it possible to create an automations that states:all incoming email sent to example1@domain.com is assigned to team 1? Thanks in advance!

Hey@Maumau,You can do it in workflows using “Customer sends their first message” trigger. This is the workflow you can use as a starting point. Let me know if it worked for you.

Assign incoming emails to a team, based on emailadress that it is sent to.

Assign incoming emails to a team, based on emailadress that it is sent to. | Community

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