"At least one reply button is required on first path for mobile apps." error when creating a workflow

Question

Hello fellow intercom warriors 👋, I’m posting a question here, as maybe someone in the group has worked around it and faced a similar issue. (I also escalated to Intercom support to see if they could help.)Our pre-fin scenario was a decision tree from the start with Reply buttons. We are moving to Fin.The scenario is simple: when a customer opens messenger, we greet them with a message, ask them to type their question, and let fin answer before escalating. This simple to the point set-up works fine for the web. As soon as I add Android or iOS to the Channel settings of this workflow:I get an error , "At least one reply button is required on first path for mobile apps." This means I unnecessarily have to introduce a button-press actions, such as a reply here, to facilitate the messenger widget on the mobile. Is there any workaround for this?

Ryan Parker · Accepted Answer

Hey ​@Saad,You might consider using the “When Customer Sends Their First Message” instead, which allows you to kick off the Workflow immediately after the customer sends their message instead of requiring they select a reply button.Hope this helps!

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