Automatical assign to the specific team

Question

How can I create automatic redirects to a specific command? Currently, I have attempted several methods. I have created two workflows. In one, messages are checked by “Message content is”, “Message content contains”, “Message content contains word”, and if it does, the message is redirected to a specific destination. In the other workflow, a specific field is marked that stores the text "book_here", and if this field is present in a message, it is automatically redirected. However, neither of these methods has worked perfectly.What is the best approach for me to take to ensure automatic transmission of messages? I have only two ways to determine the messages that need to be reassigned to the specific team - this is the field in the dialog that stores the text "book_here" and the text of the message, which is always the same.

Cam G. · Accepted Answer

Hi @Artur Harutyunyan-- Cam from the Technical Support Engineering team here👋Would be great to get a few additional details around this from your side andlook into precisely what is happening with your Workflows so we can help get them function in the way you need 👍 Ifyou haven’t done so already, please feel free to open a chat with our team via the Messenger in your Workspace or send us an email on team@intercom.ioand just include the details from your message above as well as the URLs of the Workflows your reference and we can dive in from there!

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