What are the best practices for 'Automatically closing abandoned workflow conversations'?
Automatically close conversations due to inactivity within the initial bot
Best answer by Nur Nahid
hey
If you're using the "Automatically close abandoned workflow conversations" setting, here are a few best practices:
-
Don’t set the timer too short — 15 to 30 minutes usually works well. It gives users a chance to return without keeping your inbox cluttered.
-
Add a friendly closing message before the conversation closes, like:
"Looks like you’ve stepped away — I’ll close this for now, but feel free to reply anytime to continue."
That way it doesn’t feel abrupt. -
Use a tag like
auto-closed
so you can track how often this happens and identify any issues in your workflow. -
And lastly, don’t auto-close conversations too aggressively — especially if users are mid-journey or still filling out a form.
Hope that helps!
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