Hi, we're currently using Bump by Userfeed but don't like it. It feels very manual as you need to click two buttons every time you want to automate a followup. We also never customize the template Bump by Userfeed offers. We only use it to follow up with a question like "when does this happen?" or "could you elaborate?" or "what version are you on?" etc. I think ideally we'd have a bot that detects/notices that we asked the user a question and reminds them to follow up after a few days. Any idea for what we should try to reduce manual work for automated followups?

Hey @moritz wRacheal from the support engineer team here 👋 We don't use any follow up apps ourselves, so I'm definitely interested in hearing from the community here! I just did a quick look through our inbox and I see that a lot of our users mention using Bump so that wasn't too helpful either. Not as automatic as you're looking for but the use ofpersonal macrosor a third party app like TextExpander helps make your responses easier to access when a conversation does unsnooze as well.And lastly, you can also build out your own app for your Inbox! More details on that can be found here:https://developers.intercom.com/building-apps/docs/build-an-app-for-your-inbox/p>

Hi MoritzYou can create Custom Actions to call the API and inbox rules to work with that. You need 2 Custom Actions really - one for snooze and reply, another for reply and close.I created this for us, but I'm struggling to make it work during office hours only (our unresponsive process journey is around 12 hours with several follow-ups).

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