Our company has resolution bot answers created in more than 10 different languages and there could similar keywords added to the questions to train the bot. As a result, we’ve been experiencing bots giving resolution bot answers in a different language as what the Customer is writing in.

@Jerry Hocongrats on creating bot answers in 10 different languages!Do you know if you are using the 'Detected Language' attribute in the process for your bots?This should be helpful to be sure the correct responses in the correct languages are being used.Hope this helps!

Bot sending a resolution bot answer that is irrelevant to the Customer's question

Bot sending a resolution bot answer that is irrelevant to the Customer's question | Community

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