Bots don't trigger

Question

Hello everyone!  I'm in the situation that I'm implementing Intercom on a page where I can't ask people abut their personal data or anything like that. I do however want to initiate conversations with the website visitors, and thus I have made Custom Bots that I believe should trigger "Hi, why are you here" (simply stated) with a couple of options to click. Should be easy, right?  No. The bots don't trigger. I have tested both "Outbound" and "From new conversation" bots, added the pages they should work on, and in Preview mode this give the desired behaviour. But live they're not showing that behaviour.  Can someone help me debugging this? Or am I misunderstanding something fundamental here?

Axel H · Accepted Answer

Nevermind. I have misunderstood how Intercom differs between visitors, users and leads. https://www.intercom.com/help/en/articles/310-how-do-visitors-leads-and-users-work-in-intercom/p>

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